ANSWERS TO YOUR QUESTIONS

ABOUT OUR PRODUCT

How do I clean my J World bag or luggage?

We recommend you clean your luggage or bag with a soft moistened cloth as necessary.

Remove all items from bag before cleaning. Another great tip to remove dirt and dust from ballistic nylon fabric is using an adhesive lint brush roller.
*Do not machine wash or use any detergent or bleach. Hang to dry.
How can J World's ergonomically enhanced designs benefit me?

After teaming up with top engineers, we were able to create one of the most innovative and ergonomically enhanced pack available in the market.

We realize the importance of catering to all our loyal consumers who suffer from problematic back issues and discomfort.
Our S Shaped ergonomic design consists of a load-transporting system that is least hazardous for one’s posture, movement and original balance existing within the body.
The difference between our ergonomically supportive bag, and average backpack, is that the weight of the pack is not positioned on or inflicting strain on the shoulders, but instead placed on your hips, being that they are naturally more stable and supportive.
Is your product waterproof?

Most of our products are water resistant with Eco-friendly PU Coated Fabric.

What makes J World® products better than other leading luggage brands?

J World® has become a world-class luggage provider that is credited for it superior craftsmanship and stylishly innovative designs.

You will enjoy using our unconventional travel pieces that are designed and manufactured with strictly your high expectations in mind.
Delivering nothing other than the highest quality, we vow that after experiencing the ease and convenience of our products, J World® will have you hooked for life.
We will also provide you with on-going and premium customer service long after the initial sales are made.

ORDERS & SHIPPING

Can I cancel or change an order after I've placed it?

Please reply back to your order confirmation email ASAP to request change.

We may not be able to cancel or make change to your order as our team moves quickly to ship out once your order is placed.
How can I track my order?

You will receive a shipping confirmation email with your order’s tracking information. Track your order by clicking the link found in the shipping confirmation email.

How long will it take for my product to arrive?

Your order will ship out from our warehouse within one business day.

Here is estimate if shipping time

Standard shipping : 1 - 7 Business Days
Expedite Shipping : 1 - 3 Business Days**
Next Day Shipping : 1 Business Day**

Next day and Expedited packages will ship the same day on orders placed before noon (EST). Orders placed after this time will ship the following business day.***

 

Delivery days are Monday - Friday, excluding federal holidays, within the United States.
How much is shipping?

We offer free shipping for orders over $100!

Other orders under $100 are shipped at flat standard shipping fee of $4.99, and expedited shipping fee of $19.99
Next Day shipping fee will be calculated based on your order.
Do you ship to PO box or Military AFP/FPO addresses?

No, unfortunately we do not ship PO Box or Military AFP/FPO addresses at the moment.


RETURNS

What is your return policy?

J World product purchased on our website can be returned within 30 days of the purchase date for a full refund excluding shipping cost.

All merchandise must be returned unused with original hang tags. Customers are responsible for all shipping expenses on the return of J World product. All sale items are not returnable.
This return policy only applies to purchases from our online store. If you are looking to return a J World product purchased from another retailer, please contact the retailer directly.
How do I start return processing?

Please request return by replying back to your order confirmation email.

Make sure to include reason for returns and your order number.
This return process only applies to purchases from our online store. If you are looking to return a J World product purchased from another retailer, please contact the retailer directly.

WARRANTY

What is your warranty policy?

J World® products are warranted to be functional and free from manufacturing defects.

Covered time period carries from 1 to 3 years depending on product. In the unlikely event of defects appearing in our products, we will promptly repair the item or replace the product (if it cannot be repaired) at no additional cost to the consumer.
This warranty does not apply to the following: accidental damage, normal fading and product damage that are a result from abuse of the product, or improper use or damage from a common carrier.
It should be expected that wheels and moving parts will show wear after being used over a duration of time, and that eventually they may need to refurbished or replaced. This type of normal wear and tear is not covered by our warranty.
How do I start the warranty claim?

Please click here to start the warranty claim! We will need pictures of defecitve product and purchase receipt from retailer.


WHOLESALE

I am a reseller and I want to carry J World Products in my store

Thank you for your interest. Please click here to fill out your contact information and our sales team will reach out to you! If you are running an online business, please make sure to include your website URL.

I am a international distributor and I want to distribute J World Products.

Thank you for your interest. Please email sales@jworldsport.com with your contact information including name, location and website. Our international sales team will reach out to you.

I want to place a bulk order, who do I contact?

Please email us at sales@jworldsport.com and we will get back to you.


MARKETING

I am influencer / blogger and I would love to feature or collaborate with J World

Thank you for your interest. You can email marketing@jworldsport.com and we will get back to you.Please include your blog or SNS page url!

I want to use J World products in press. Who do I contact?

Please email marketing@jworldsport.com and we will get back to you!

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